Returns & Refund Policy

All product sales are final. We do not accept product returns or exchanges, including for unopened products in their original, sealed packaging.

This policy is necessary because of the sterile and temperature-sensitive nature of our research products. It does not limit the remedies described below for damaged, defective, incorrect, or carrier-confirmed missing orders.

If you receive a damaged, defective, or incorrect item, please contact us within seven (7) days of the marked delivery date at support@onepluslabs.com. You must provide your order number, a description of the issue, and clear photographs showing the damage or error.

We will review your claim and, if approved, offer a replacement or store credit at our sole discretion.

If your order has not arrived within the estimated delivery timeframe, please contact us. We will work with the shipping carrier to investigate the status of your package.

If the package is confirmed lost, we will arrange a replacement shipment or issue a refund at our discretion.

Orders may be canceled within 2 hours of placement, provided they have not yet been processed or shipped. To request a cancellation, contact us immediately at support@onepluslabs.com.

Once an order has been shipped, it cannot be canceled.

Approved refunds will be processed within 5-10 business days and returned to the original payment method. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

Products cannot be returned or exchanged. The following are also not eligible for refunds:

• Unopened, opened, used, or reconstituted products.
• Damage or incorrect-item claims reported more than seven (7) days after delivery.
• Items damaged due to improper storage or handling by the customer.
• Promotional or clearance purchases, except when an item arrives damaged or incorrect.

For any questions regarding our returns and refund policy, please contact us at support@onepluslabs.com. Our support team is available Monday through Friday, 9:00 AM to 5:00 PM PST.